Help
Support
How to get help with PlanMe.
Contact
For help, billing questions, or bug reports, email contact@planmeapp.com. We aim to reply within a few business days.
Before You Email
- Include your app version and iOS version.
- Describe what you were trying to do and what happened.
- If it is import-related, include the TikTok or Instagram link that failed.
- Add screenshots for anything visual or subscription-related.
Subscriptions and Billing
PlanMe's subscription and single-trip pass are sold through Apple's in-app purchase system. Apple handles billing, cancellation timing, refunds, and payment methods through the App Store.
Imports and Video Processing
PlanMe supports TikTok and Instagram Reel links, plus videos from your device. Imported content is read to find places for your itinerary. If a link fails, it may be unsupported, unavailable, region-limited, private, or temporarily blocked.
Removing Your Data
Trips are stored on your device. You can delete individual trips in the app, or open the Legal screen and tap Clear Data to remove saved trips, imported clips, drafts, and routes.
Privacy Questions
For privacy or data requests, email legal@planmeapp.com. The Privacy Policy is at /privacy/.